Frequently Asked Questions

Our standard MOQ is 100 pieces per design. However, we can discuss flexible options for first-time buyers or sample orders to help you test the market.

Yes, we offer sample orders. Samples are typically available within 5-7 working days. Sample costs can be deducted from your bulk order once confirmed.

We accept T/T (bank transfer), PayPal, Western Union, and Alibaba Trade Assurance. For first-time orders, we typically require 30% deposit and 70% before shipment.

Absolutely. Our listed prices are based on standard quantities. For larger volumes, we offer competitive discounts. Contact us with your target quantity for the best price.

Our standard 18K gold plating thickness is 2-3 microns, which is significantly thicker than industry average (typically 0.5-1 micron). This ensures long-lasting color and durability.

Yes, we use AAA-grade cubic zirconia stones. They are precision-cut to maximize brilliance and closely resemble natural diamonds.

Yes, our jewelry complies with EU nickel-free standards. We use a nickel-free barrier layer in our plating process to prevent allergic reactions.

Yes, we offer full OEM/ODM services. You can provide your own designs, and we will create molds and samples. Custom branding and packaging are also available.

Standard production takes 15-25 working days after sample approval and deposit confirmation. Custom designs may require additional time.

We ship via DHL, FedEx, UPS (air freight 3-7 days) or sea freight (15-30 days depending on destination). We can also use your own shipping account if preferred.

Yes, we recommend shipping insurance for all orders. The cost depends on the order value and destination. We will advise the best option for your shipment.

In the unlikely event of damage during transit, please contact us within 48 hours of receipt with photos. We will work with you to resolve the issue, including replacement or refund.